OTS MEMBER'S LOUNGE

Please check 'Storing your luggage' → 'What can I not store?' section in the FAQ (Frequently Asked Questions) on the 'ecbo cloak' website before completing your reservation.
Please note that we may refuse storage for anything that we judge as unsuitable for our shops, that are not included in the items listed. Please be aware that we do not take responsibility for the items that are listed above, if you store them. Moreover, if there is any trouble caused by storing items listed above, we cannot take responsibility for this either.

This reservation will be completed when the 'receiver' accepts your request. Your payment will be made when your reservation is complete. Please note that if the 'receiver' does not accept your request by 30 minutes before your scheduled check-in time, this reservation will be automatically canceled.
After your reservation is complete, you can check your reservation details from 'Reservation' in the menu. They will also be sent to your registered email address.

You can change / cancel your reservation free of charge from 'Reservation' up until one day before your scheduled check-in date. Please note that we do not accept schedule changes / cancellation on the date of your check-in.

① If you want to change just your check-in time:
Please make changes from 'Reservation.' There will be no changes to your payment amount.

② If you want to change your check-in date:
You can change your reservation from the reservation details menu. (Your payment for the former reservation will be refunded and a new payment will be made for the changed reservation).

③ If you want to change the check-out time:
This can be done by the receiver only.

④ If you want to change the check-out date:
If the 'receiver' wants to check out earlier - changes can be made by the 'receiver.
If the 'receiver' wants to check out later - you (deliverer) can only make these changes.
(Your payment for the former reservation will be refunded and a new payment will be made for the changed reservation)

Please make sure that you are on time for your check-in/check-out time. If you are late for more than an hour due to train delays and other schedule changes, please let us know from 'Contact' on our website.
Please note that there is a possibility that the shop may not be able to accept your luggage at your arrival, if you have not informed us about your delay.